Payments and refunds

The order total is based on the number of blocks: 1 block (100 pixels) = 1 AZN. The total is shown before you submit the order.

You pay right away when you submit the order, and the area is reserved for you at that moment: no one else can order it after that. If the payment does not go through, no order is created and you are not charged anything.

• If the area is not on the wall yet: write to info@digitalwall.az with your order number and you get a full refund.
• If the order is rejected in moderation: the amount paid is refunded in full.

Once the area is live on the wall, the service is considered delivered and the amount is not refundable.

• If the area is removed for breaking the Content policy, there is no refund.
• If the Platform has to remove the area through no fault of yours, you get a full refund or, if you agree, another area of the same size.

Part of the revenue is transferred to charity projects, which is why refunds are not possible after publication.

Refunds are made to the original payment method within 10 business days of approving the request. Your bank may need additional time to process it.

Requests: info@digitalwall.az. Please include your order number (DW-000000) and the payment date.